I’ve got an issue with Dell – But they won’t respond
So I’m making one last attempt – Then it’s to the Internet and beyond
This isn’t about the product – I like it just fine
It’s about the Customer Service – It’s not worth a dime!!
When you have an issue – There’s one mantra they yell
I don’t have the authority – But a Supervisor I’ll tell
They’ll call you for certain – And it won’t be very long
48 to 72 hours – It’s the same old song!!
At first I was hopeful – Believing the big lie
Then nobody calls – And I start to wonder why
Is it because I’m pushy – Yes, I guess I am
When I think I’ve been wronged – I just don’t give a damn!!
I know you keep notes – Of every call a rep takes
And if someone gets pushy – You’re labeled one of the Flakes
So the impression I’m getting – Is Dell just doesn’t care
The Customer Rep makes the decision – And the Supervisors aren’t there!!
Well, I’m getting the last say – And spreading the word about Dell
If you have a Customer Service problem – There’s no one to tell
And it’s really too bad – For the Inspiron 8100 I like
But if you have a problem – You can go take a HIKE!!
So I’m not lying down – To the internet I’ll post
So the world can find out – That Dell Computer is not the perfect host
And in three years or so – When a new computer is due
Dell will be out of the running – Your Customer Service didn’t come through!!
So what do I want – Just a supervisor to call
I want what I was promised – It’s really kinda small
A chance to state my case – Which is not a big deal
You can do what you like – This is my last appeal!!
Now this is getting funny – I just got an email
From Dell Computer no less – Now listen to this tail
How was our service – And would you like to buy more
I got a scanner from someone else – Do I need to say more!!
It’s been almost 9 months – And still no one has called
Just think if I weren’t patient – Can you tell I’m not enthralled
I’ve tried to reach Michael – But that’s no easy feat
I just bought an extra screen – Not from Dell, I’m more discreet!!
My only advice friends – Buying from Dell could get you hurt
If you have a complaint – They treat you like dirt
The equipment works fine – But don’t file a complaint they ain’t!!
I spent over $2800 – And there’s one thing that I like
The warranty is outsourced – So Dell computer can take a hike
They still send me emails – But no one will give me a call
And I respond to each email – Telling Dell they have some GALL!!